FAQS
Where do you ship, and how much does it cost?
We currently ship to [Australia and select international locations]. Shipping costs depend on your location and are calculated at checkout. Orders over $120 may qualify for free shipping within Australia.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email to monitor its delivery status. If you have any issues with tracking, feel free to contact us.
How long does shipping take?
For orders within Australia, shipping typically takes (e.g. 3–5 business days). International shipping times vary based on location but generally take (e.g. 7–14 business days). Once your order ships, you'll receive a tracking number to monitor its progress.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery for items that are unworn, unwashed, and in their original condition. To start a return or exchange, please contact us with your order number and details.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes, but we’ll do our best to assist.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. They're perfect for friends and family who love elegant streetwear!
Do you collaborate with influencers or creators?
We’re always open to collaborations that align with our brand’s values of growth, teamwork, and making plays. If you're interested, please reach out via our contact page or instagram @picco.studios your details and proposal.
How do I share photos of me wearing your brand?
We’d love to see how you style our pieces! Tag us on Instagram @picco.studios or use the hashtag #picco. You can also send photos directly to our team for a chance to be featured on our website or social media.