At Picco Clothing, we want you to feel confident when ordering from us. If something isn't right, you can return your item within 14 days of delivery, subject to the conditions below.
| Return Information | Policy |
|---|---|
| Return Window From date of delivery | 14 Days |
| Return Shipping Change-of-mind & sizing returns | Customer Pays Return Shipping |
| Item Condition Voluntary returns | Unworn & Original Condition |
| Refund Method Once approved | Original Payment Method |
1. 14-Day Returns
You may request a return within 14 days of receiving your order.
Returns are accepted for:
- Change of mind
- Incorrect sizing
- Items that aren't right for you
- Faulty or damaged items
For change-of-mind or sizing returns, your return request must be made within 14 days of delivery.
2. Return Conditions
To be eligible for a return, items must be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Returned with all original tags attached
- Free from marks, stains, odours, damage, or signs of wear
We reserve the right to refuse a voluntary return if the item does not meet these conditions.
3. Return Shipping
Customers are responsible for arranging and paying for return shipping for change-of-mind, incorrect sizing, and other non-faulty returns.
Picco Clothing does not provide prepaid return labels for change-of-mind or sizing returns. We recommend using a tracked shipping service, as Picco Clothing is not responsible for return parcels that are lost or damaged in transit.
Original shipping charges are non-refundable for change-of-mind or sizing returns.
Please do not send an item back before contacting us and receiving return instructions.
4. How to Start a Return
To request a return, contact us at:
Please include:
- Your full name
- Your order number
- The item or items you would like to return
- Your reason for returning the item
If your item is faulty, damaged, or incorrect, please also include clear photos showing the issue.
Our team will review your request and provide you with the next steps.
5. Refunds
Once your return has been received and inspected, we will notify you once your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank, card provider, Afterpay, PayPal, or other payment provider to process the refund after it has been issued.
Original shipping charges are not refundable for change-of-mind or sizing returns, unless otherwise required by law.
6. Size Returns
If you've ordered the wrong size, you can return the item within the 14-day return window provided it meets our return conditions.
Once your return has been processed, you can place a new order for your preferred size, subject to availability.
7. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us at info@piccostudios.net with your order number and photos of the issue.
We will assess the issue and arrange an appropriate solution.
If an item is confirmed to be faulty, damaged, incorrect, or otherwise covered by the Australian Consumer Law, Picco Clothing will cover or reimburse reasonable return shipping costs where required by law.
8. Australian Consumer Law
Our 14-day return period for change-of-mind and sizing returns is provided in addition to your rights under the Australian Consumer Law.
Nothing in this Returns Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Consumer guarantee rights may continue to apply outside our 14-day voluntary return period where an item is faulty, damaged, unsafe, not as described, or otherwise fails to meet applicable consumer guarantees.
Do not send an item back until your return has been approved and you have received return instructions from our team.
9. Contact Us
If you have any questions about a return, refund, or your order, contact us at:
We'll be happy to help.