T&C
1. Introduction
Welcome to Picco Clothing ("we," "us," "our"). By using our website, purchasing our products, or interacting with our services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.
If you do not agree with any part of these terms, you must not use our website or purchase any products from us.
2. Use of Our Website
- Eligibility: By accessing our website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian to use our website.
- Account Creation: In order to make purchases or access certain features of the website, you may be required to create an account. You agree to provide accurate and complete information when creating an account and to keep your account information updated.
- Prohibited Conduct: You agree not to engage in any unlawful activities or behavior that could damage, disable, or interfere with the functioning of the website, including but not limited to transmitting harmful viruses or malware.
3. Product Information and Availability
- Product Descriptions: We make every effort to provide accurate and up-to-date information on our website about our products, including images, descriptions, and pricing. However, we do not guarantee that the product descriptions or other content on the website are error-free, complete, or current.
- Availability: Product availability is subject to change without notice. We reserve the right to limit the quantity of products or services we offer and to discontinue any product or service at any time.
- Pricing: Prices for our products are listed in AUD and are subject to change. Taxes, duties, and shipping fees may apply to your order, and these will be added at checkout.
4. Order Acceptance and Cancellation
- Order Acceptance: By placing an order through our website, you are offering to purchase a product. We reserve the right to accept or reject any order at our sole discretion. If we accept your order, we will send you an order confirmation email.
- Order Cancellation: We may cancel or refuse an order if the product is unavailable, there is an error in pricing or product details, or if we suspect fraudulent activity. You will be notified via email if your order is cancelled.
5. Shipping and Delivery
- Shipping Policy: Please refer to our Shipping Policy for detailed information about processing times, shipping rates, and delivery estimates.
- Customs and Duties: For international shipments, you may be subject to import duties and taxes. These charges are the responsibility of the customer, and we are not liable for any customs-related delays or charges.
6. Payments
- Payment Methods: We accept various payment methods, including credit/debit cards and third-party payment processors (e.g., PayPal). Payment will be charged when your order is confirmed.
- Billing Information: You are responsible for providing accurate billing information. If there is an issue with the payment, we reserve the right to cancel the order.
7. Returns and Refunds
- Return Policy: Please review our Returns Policy for information about returns, exchanges, and refunds.
- Store Credit: In most cases, returns for non-faulty items will be issued as store credit, which can be used for future purchases.
8. Intellectual Property
- Ownership: All content on the website, including text, images, logos, and design, is the property of Picco Clothing or its licensors. You may not use, copy, or distribute any content without our express permission.
9. Limitation of Liability
- Limitation of Liability: To the fullest extent permitted by law, Picco Clothing will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the website or purchase of products.
- Warranty Disclaimer: Our products are provided "as is" without any warranties, either express or implied. We do not guarantee that our products will meet your expectations or be error-free.
10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Modifications to the Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the website after such changes constitutes your acceptance of the new Terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Australia.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@piccostudios.net
Where do you ship, and how much does it cost?
We currently ship to [Australia and select international locations]. Shipping costs depend on your location and are calculated at checkout. Orders over $120 may qualify for free shipping within Australia.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email to monitor its delivery status. If you have any issues with tracking, feel free to contact us.
How long does shipping take?
For orders within Australia, shipping typically takes (e.g. 3–5 business days). International shipping times vary based on location but generally take (e.g. 7–14 business days). Once your order ships, you'll receive a tracking number to monitor its progress.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery for items that are unworn, unwashed, and in their original condition. To start a return or exchange, please contact us with your order number and details.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes, but we’ll do our best to assist.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. They're perfect for friends and family who love elegant streetwear!
Do you collaborate with influencers or creators?
We’re always open to collaborations that align with our brand’s values of growth, teamwork, and making plays. If you're interested, please reach out via our contact page or instagram @picco.studios your details and proposal.
How do I share photos of me wearing your brand?
We’d love to see how you style our pieces! Tag us on Instagram @picco.studios or use the hashtag #picco. You can also send photos directly to our team for a chance to be featured on our website or social media.