Privacy Policy
At Picco Clothing, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases. By using our services, you agree to the terms outlined below.
1. Information We Collect
We collect information in the following ways:
- Personal Information: When you place an order, we collect personal details such as your name, email address, shipping address, phone number, and payment information.
- Non-Personal Information: We collect non-personal data like your browser type, device information, and IP address to improve our website and user experience.
- Cookies: We use cookies, which are small files stored on your device, to enhance your browsing experience. Cookies help us remember your preferences and analyze website traffic.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To send you updates on your orders, promotional emails (if you've opted in), and respond to your inquiries.
- To improve our website, products, and services based on your feedback and browsing activity.
- To prevent fraud and ensure the security of your transactions.
3. How We Protect Your Information
We take several measures to protect your personal information, including:
- SSL Encryption: We use Secure Socket Layer (SSL) encryption technology to protect sensitive information such as payment details.
- Access Control: Only authorized personnel have access to your personal information.
- Secure Payment Processing: Payments are processed through trusted third-party gateways such as PayPal, Stripe, and Afterpay, all of which comply with industry-standard security practices.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share information with third-party services that help us operate our website, process payments, and fulfill orders.
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations such as a subpoena or court order.
5. Your Rights and Choices
As a customer, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct any inaccurate personal information.
- Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
- Opt-Out: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in our emails.
6. Links to Third-Party Websites
Our website may contain links to third-party websites. These sites are not covered by this Privacy Policy, and we are not responsible for their content or privacy practices. Please review the privacy policies of any third-party websites you visit.
7. Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update or change this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: info@piccostudios.net
Where do you ship, and how much does it cost?
We currently ship to [Australia and select international locations]. Shipping costs depend on your location and are calculated at checkout. Orders over $120 may qualify for free shipping within Australia.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email to monitor its delivery status. If you have any issues with tracking, feel free to contact us.
How long does shipping take?
For orders within Australia, shipping typically takes (e.g. 3–5 business days). International shipping times vary based on location but generally take (e.g. 7–14 business days). Once your order ships, you'll receive a tracking number to monitor its progress.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery for items that are unworn, unwashed, and in their original condition. To start a return or exchange, please contact us with your order number and details.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes, but we’ll do our best to assist.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. They're perfect for friends and family who love elegant streetwear!
Do you collaborate with influencers or creators?
We’re always open to collaborations that align with our brand’s values of growth, teamwork, and making plays. If you're interested, please reach out via our contact page or instagram @picco.studios your details and proposal.
How do I share photos of me wearing your brand?
We’d love to see how you style our pieces! Tag us on Instagram @picco.studios or use the hashtag #picco. You can also send photos directly to our team for a chance to be featured on our website or social media.