Our estimated processing and delivery times are listed below. Please select the shipping option that best suits you at checkout.
All orders are processed before being handed over to the selected courier. Delivery estimates begin once your order has been dispatched.
| Delivery Type / Country | Processing | Delivery |
|---|---|---|
| Australia Domestic delivery |
1–2 Business Days |
2–7 Business Days |
| New Zealand AusPost International Standard |
1–2 Business Days |
4–7 Business Days |
| International Worldwide delivery |
1–2 Business Days |
10–15 Business Days |
Processing Time
Processing time for all orders, including domestic and international orders, is typically 1–2 business days.
This includes the time required to prepare, pick and pack your order. Once your order has been processed and is ready for dispatch, it will be handed over to the courier.
Domestic Orders (Australia)
All Australian orders are processed within 1–2 business days.
Once dispatched, estimated delivery within Australia is 2–7 business days, depending on your location and selected shipping method.
Delivery estimates may vary for regional and remote areas.
New Zealand Orders
All New Zealand orders are processed within 1–2 business days.
Once dispatched, estimated delivery to New Zealand with Australia Post International Standard is 4–7 business days.
Express shipping may also be available at checkout, with estimated delivery of approximately 2–5 business days.
Delivery estimates are generally based on metro destinations. Regional locations, public holidays and customs processing may require additional time.
International Shipping
We ship worldwide.
International orders outside of New Zealand are generally delivered within 10–15 business days after dispatch.
Delivery times may vary depending on your destination and the shipping service selected at checkout.
Both Standard and Express shipping options may be available depending on your location.
International parcels may occasionally experience delays while being processed through customs. Customs delays are outside of our control and may extend the estimated delivery timeframe.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your parcel. Please allow a few hours, and in some cases up to 24 hours, for tracking information to update after dispatch.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes and other fees imposed by the destination country.
Any applicable customs fees, duties or taxes are the responsibility of the customer and may need to be paid before the parcel can clear customs.
If a shipment is refused due to customs charges, the customer may remain responsible for any duties, taxes or fees incurred in relation to the shipment.
Shipping Issues or Lost Orders
Once an order has been dispatched and handed over to the courier, delivery is managed by the relevant shipping provider, such as Australia Post, Sendle or DHL.
If your parcel is delayed, we recommend checking your tracking information first for the latest delivery update.
If you believe your order has been lost or has not been delivered, please contact us. We will do our best to assist you and help communicate with the courier where required.
FAQs
When will I receive my order?
Orders are generally processed within 1–2 business days. Australian delivery is estimated at 2–7 business days, New Zealand delivery at 4–7 business days, and other international orders are generally delivered within 10–15 business days after dispatch.
How do I track my order?
You will receive a tracking number by email once your order has been dispatched. Use the tracking link provided to follow the progress of your delivery.
Where do you ship to?
We ship worldwide, including throughout Australia, New Zealand and international destinations.
Will I be charged duties and taxes?
International orders may be subject to customs duties, import taxes or other charges. These fees are the responsibility of the customer.
What happens if my order is lost or delayed?
If your order appears to be delayed or lost, please contact us and we will assist you with the courier and help resolve the issue where possible.
How long does shipping to New Zealand take?
New Zealand orders are processed within 1–2 business days. Australia Post International Standard delivery is estimated at 4–7 business days after dispatch. Express delivery may also be available at checkout.