Shipping
Processing Time
Processing time for all orders, including domestic and international, is typically 1-2 business days. This includes the time taken to print and pack your items. Once your order is ready, it will be shipped out on the same day.
Domestic Orders (Australia)
For all domestic orders within Australia, processing time is still 1-2 business days. After your order is processed, it will be shipped via your selected shipping method.
Shipping time is 2-7 business days.
International Shipping
We ship worldwide! For international orders, delivery time can vary based on your location and the shipping method chosen.
10 -15 business days.
We offer both Standard and Express shipping options. Please note that occasionally parcels may be held up in customs, which could extend delivery times. For more details, please refer to the "Shipping and Delivery Time" section.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your parcel. Please note that it may take a few hours or up to 24 hours for tracking updates to show, which is common for eParcels.
Customs Duties and Taxes
For international orders, customs duties and taxes may apply. These fees are the responsibility of the customer, and you will be required to pay any applicable customs fees, import duties, taxes, or other charges before your package can clear customs. If you refuse the shipment upon delivery, you will still be responsible for any duties and fees incurred.
Shipping Issues or Lost Orders
Once your order has been handed over to the courier (e.g., Australia Post, Sendle, DHL), we have no control over its delivery. While delays can be frustrating, please note that any delivery issues or delays should be taken up directly with the courier service.
If you believe your order has been lost or has not been delivered, please contact us, and we can help you get in touch with the courier. We will always do our best to assist you in resolving the issue as quickly as possible.
FAQs:
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When will I receive my order?
Processing time for all orders is 1-5 business days. Delivery times depend on your shipping method and location. For more details, refer to the Shipping and Delivery Time section. -
How do I track my order?
You will receive a tracking number via email once your order has been shipped. Please use the tracking number to track the progress of your order. -
Where do you ship to?
We ship worldwide! -
Will I be charged duties and taxes?
Yes, customs duties and taxes may apply to international orders. These fees are the responsibility of the customer. -
What happens if my order is lost or delayed?
Once the order is handed over to the courier, any delivery issues need to be addressed by the courier company (Australia Post, Sendle, DHL, etc.). We will assist you in contacting the courier to resolve any issues.
Where do you ship, and how much does it cost?
We currently ship to [Australia and select international locations]. Shipping costs depend on your location and are calculated at checkout. Orders over $120 may qualify for free shipping within Australia.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email to monitor its delivery status. If you have any issues with tracking, feel free to contact us.
How long does shipping take?
For orders within Australia, shipping typically takes (e.g. 3–5 business days). International shipping times vary based on location but generally take (e.g. 7–14 business days). Once your order ships, you'll receive a tracking number to monitor its progress.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery for items that are unworn, unwashed, and in their original condition. To start a return or exchange, please contact us with your order number and details.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes, but we’ll do our best to assist.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. They're perfect for friends and family who love elegant streetwear!
Do you collaborate with influencers or creators?
We’re always open to collaborations that align with our brand’s values of growth, teamwork, and making plays. If you're interested, please reach out via our contact page or instagram @picco.studios your details and proposal.
How do I share photos of me wearing your brand?
We’d love to see how you style our pieces! Tag us on Instagram @picco.studios or use the hashtag #picco. You can also send photos directly to our team for a chance to be featured on our website or social media.